The IDC consultancy whitepaper, which was obtained after a discussion with representative companies in the sector, deals with multi-channel communication and information management in the Spanish insurance sector.
After presenting the particular issues of the insurance industry with respect to customer information management processes, the article defines the priorities of business departments and ICT in the short and long term. It also emphasizes the need to automate processes, not only the calculation of premiums and scoring but cross-selling and the interface with the mediation.
Finally, the main challenges in ICT are defined such as:
- hyper-regulation with a large share of ICT resources aimed at compliance (SEPA, FATCA, etc.).