With data collected from over 15,500 customers worldwide and 165 insurance company executive surveys, the World Insurance Report 2015 from Capgemini and EFMA analyzes the emergence of situations that have altered the sector together with an alarming decline in positive customer experiences. The report suggests that insurers need to focus more seriously on preparing for the future.
The main conclusions are:
- Improved policy coefficients. The decrease in the number of natural disasters combined with the review of premium rates led to a fall in claim costs and boosted the earnings of non-life insurers in 2013.